Welcome to hukiva.xyz! We are committed to providing high-quality products and ensuring our customers’ satisfaction. This Warranty Policy outlines the terms and conditions under which we offer warranty services for products purchased through our website. Please read this document carefully to understand your rights and responsibilities.
1. Coverage and Duration
1.1 Warranty Coverage Our warranty covers manufacturing defects and workmanship errors in the products sold on hukiva.xyz. This includes issues that arise due to faulty materials or assembly processes. The warranty does not cover damages resulting from misuse, unauthorized repairs, accidents, or normal wear and tear.
1.2 Duration of Warranty The duration of the warranty varies depending on the product category:
- Electronics: 12 months from the date of purchase.
- Home Appliances: 24 months from the date of purchase.
- Accessories and Other Items: 6 months from the date of purchase.
The warranty period begins on the date of purchase as indicated on your receipt or invoice.
2. Eligibility for Warranty Claims
2.1 Proof of Purchase To be eligible for warranty claims, you must provide valid proof of purchase, such as an order confirmation email, receipt, or invoice. Without these documents, we cannot process your warranty request.
2.2 Proper Usage The warranty is valid only if the product has been used according to the manufacturer’s instructions. Any misuse, neglect, or modification of the product voids the warranty.
3. Exclusions and Limitations
3.1 Non-Covered Issues The warranty does not cover the following:
- Damage caused by accidents, natural disasters, or external factors (e.g., water, fire, or power surges).
- Cosmetic damage, such as scratches, dents, or discoloration.
- Consumable parts, such as batteries, filters, or bulbs.
3.2 Third-Party Repairs Any repairs or modifications made by unauthorized service providers will void the warranty. We recommend using only our approved service centers for repairs.
4. How to File a Warranty Claim
4.1 Contacting Customer Support To initiate a warranty claim, please contact our customer support team via:
- Email: support@hukiva.xyz
- Phone: +1-800-123-4567
- Online form: Available on our website’s “Contact Us” page.
4.2 Providing Required Information When filing a claim, please provide the following information:
- Full name and contact details.
- Proof of purchase (receipt or invoice).
- Description of the issue, including photos or videos if applicable.
- Product model and serial number (if available).
4.3 Evaluation Process Our team will review your claim and may request additional information or an inspection of the product. If the issue is deemed eligible under the warranty, we will proceed with the resolution options outlined below.
5. Warranty Resolution Options
5.1 Repair If the product can be repaired, we will arrange for it to be fixed at no cost to you. Repairs are conducted by our authorized technicians to ensure quality and reliability.
5.2 Replacement If the product cannot be repaired, we will provide a replacement of the same model or an equivalent model if the original is no longer available.
5.3 Refund In cases where repair or replacement is not feasible, we may offer a partial or full refund, depending on the product’s condition and usage.
6. Shipping and Handling
6.1 Return Shipping Costs For eligible warranty claims, we will cover the cost of shipping the product to our service center. However, if the claim is deemed invalid, the customer will be responsible for shipping fees.
6.2 Packaging Requirements When returning a product, ensure it is packaged securely to prevent damage during transit. Use the original packaging if available.
7. International Warranty Policy
7.1 Coverage Our warranty policy applies to products purchased directly from hukiva.xyz and used within the country of purchase. For international purchases, warranty claims may be subject to additional terms.
7.2 Additional Costs International customers may be responsible for customs duties, taxes, or shipping costs associated with warranty claims.
8. Limitations of Liability
8.1 No Consequential Damages We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
8.2 Maximum Liability Our liability under this warranty is limited to the original purchase price of the product.
9. Amendments to the Warranty Policy We reserve the right to modify this Warranty Policy at any time. Updates will be posted on our website, and it is your responsibility to review the policy periodically.
10. Governing Law This Warranty Policy is governed by the laws of the jurisdiction where the purchase was made. Any disputes arising from this policy will be resolved in accordance with local regulations.