At Hukiva.xyz, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, and you may need to return a product. This Return Policy outlines the conditions, processes, and timeframes for returning items purchased from our website. By purchasing from Hukiva.xyz, you agree to the terms outlined in this policy.
1. General Conditions for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Returns must be initiated within 30 days from the date of delivery.
- A valid proof of purchase, such as an order confirmation or receipt, must be provided.
- Certain items, such as perishable goods, personalized products, and intimate or sanitary goods, are not eligible for returns.
We reserve the right to refuse a return if the above conditions are not met.
2. Non-Returnable Items
Some products are not eligible for return. These include but are not limited to:
- Perishable goods such as food, flowers, and plants.
- Personalized or custom-made items.
- Hygiene products such as underwear, swimwear, and opened cosmetics.
- Gift cards and downloadable software products.
If you are uncertain whether your item qualifies for a return, please contact our customer service team for clarification.
3. Return Process
Follow these steps to initiate and complete a return:
- Contact Customer Support: Email our support team at support@hukiva.xyz with your order details, including the order number and the reason for the return.
- Await Approval: Once your return request is reviewed, we will send you an email with return instructions and a Return Merchandise Authorization (RMA) number if the return is approved.
- Prepare Your Package: Securely pack the item in its original packaging, including all accessories, manuals, and tags. Clearly write the RMA number on the outside of the package.
- Ship the Item: Send the package to the return address provided in the approval email. We recommend using a trackable shipping method.
- Await Refund or Exchange: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange.
4. Return Shipping Costs
- Customers are responsible for the shipping costs associated with returning items, except in cases where the return is due to an error on our part (e.g., wrong item sent, defective product).
- If you receive a refund, the cost of return shipping may be deducted from your refund amount if applicable.
5. Refunds
Once your return is received and inspected, we will notify you via email about the status of your refund. If your refund is approved:
- The refund will be processed to your original payment method within 7-10 business days.
- Depending on your payment provider, it may take additional time for the refund to appear in your account.
- Shipping fees (if any) are non-refundable.
6. Exchanges
We only replace items if they are defective, damaged, or incorrect. To request an exchange, please follow the same process outlined under Return Process and indicate that you would prefer an exchange rather than a refund.
7. Late or Missing Refunds
If you haven’t received your refund within the specified timeframe:
- Check your bank account or credit card statement.
- Contact your payment provider, as processing times may vary.
- If you’ve done all of the above and still haven’t received your refund, contact us at support@hukiva.xyz.
8. Damaged or Defective Items
If you receive a damaged or defective item:
- Notify us immediately at support@hukiva.xyz, including photos of the damaged or defective product.
- We will arrange for a replacement or refund, depending on your preference and product availability.
9. International Returns
For orders shipped outside of [your country], the return process and timelines may vary:
- Customers are responsible for any customs duties, taxes, or fees associated with returning the item.
- Refunds for international orders will be issued in the original currency of purchase.
10. Return Address
All returns should be sent to the following address:
Address: 1228 Hunter Mill Rd, Vienna, VA 22182, United States
Please do not send your purchase back to the manufacturer unless instructed.
11. Contact Us
If you have any questions about this Return Policy or need assistance with a return, feel free to contact us:
- Address: 1228 Hunter Mill Rd, Vienna, VA 22182, United States
Phone: +17037579453
Email: admin@hukiva.xyz - Live Chat: Available on our website during business hours.